HIPAA, GDPR, SOC 2 Explained—and How OneMeta Builds AI to Comply

In a world where AI handles millions of multilingual interactions across industries like healthcare, finance, and customer service, data privacy isn’t optional—it’s mission-critical. At OneMeta, our commitment to protecting personal and sensitive information is built into the very core of our platform.

In this article, we’ll break down what HIPAA, GDPR, and SOC 2 mean—and show how OneMeta ensures compliance across all our AI-driven language solutions, including VerbumCall, VerbumAgentis, and VerbumTranscript.

What Is HIPAA Compliance?

HIPAA (Health Insurance Portability and Accountability Act) is a U.S. law that protects sensitive health information (PHI). It requires any organization handling medical records or patient data to implement strict privacy, access, and data protection controls.

Why it matters:
If your business handles healthcare-related interactions—think patient support, insurance calls, or clinical services—you must ensure that Protected Health Information (PHI) is never exposed, misused, or stored without safeguards.

How OneMeta Complies:

• VerbumCall and VerbumAgentis operate under HIPAA-aligned protocols, encrypting all call data and ensuring no persistent storage of PHI without user consent.
  
  
• Real-time conversations are processed ephemerally, with optional secure transcription that meets HIPAA storage standards.
  
  

What Is GDPR?

The General Data Protection Regulation (GDPR) is the European Union’s gold standard for protecting personal data. It applies to any company that processes the data of EU residents, regardless of where the company is located.

Key principles include:

• Lawful, fair, and transparent data processing
  
  
• Data minimization (only collect what you truly need)
  
  
• Right to access, correct, or delete personal data
  
  

How OneMeta Complies:

• No user profiling or behavioral tracking in real-time interpretation.
  
  
• All identifiable information (like names, addresses, or account numbers) can be anonymized or redacted on request.
  
  
• Secure transcription and storage options align with GDPR’s data subject rights and retention controls.
  
  

What Is SOC 2?

SOC 2 (System and Organization Controls Type 2) is a U.S.-based auditing standard that evaluates how a company safeguards customer data, especially in SaaS and cloud environments. It focuses on five trust principles: Security, Availability, Processing Integrity, Confidentiality, and Privacy.

Why SOC 2 is important:
Call centers, BPOs, and SaaS vendors must often demonstrate to clients that their infrastructure meets enterprise-grade security and reliability standards.

How OneMeta Complies:

• Our Verbum platform is developed with secure-by-design architecture.
  
  
• We undergo regular third-party audits and implement controls that align with SOC 2 Type II requirements, including:
  
  
  • Secure access controls
    
    
  • Encrypted data in transit and at rest
    
    
  • Audit logging and anomaly detection
    
    

Compliance Meets Context: Why This Matters in AI

Handling data securely is one thing—interpreting it accurately across languages is another. OneMeta’s AI models go beyond literal translation. They are built to:

• Identify and preserve sensitive identifiers (like names, dates, medical terms)
  
  
• Adapt interpretation to cultural and regulatory context
  
  
• Avoid mistranslations that could lead to compliance violations or reputational risk
  
  

For example, a misinterpreted patient name or dosage in a multilingual call could have serious legal and health consequences. That’s why VerbumCall and VerbumAgentis integrate contextual AI models that combine translation, sentiment analysis, and compliance awareness in real time.

Built for Trust, Designed for Scale

From healthcare and finance to customer service and legal, global organizations need partners that understand both language access and regulatory pressure. OneMeta delivers:

• AI with built-in data governance
  
  
• Enterprise-grade compliance tools
  
  
• Secure multilingual communication—at scale
  
  

Whether you're operating in the U.S., Europe, or Latin America, you can trust OneMeta to help you communicate safely, inclusively, and confidently.

Ready to See Compliance in Action?

Contact us to schedule a demo of Verbum by OneMeta and learn how OneMeta enables compliant, real-time multilingual communication across any device, with no app or internet required.

(Botón a página de Contacto)