What Is VerbumAgentis and How Does It Work?

Learn how VerbumAgentis enables real-time, AI-powered multilingual conversations between agents and customers, no interpreters or delays required.

VerbumAgentis is OneMeta AI’s real-time multilingual communication system designed to help contact center agents serve customers across language barriers: without the need for live human interpreters.

It uses advanced, human-supervised AI to provide accurate, secure, and seamless translation and transcription between agents and customers in 140+ languages.

🔍 What Makes VerbumAgentis Unique?

Unlike traditional over-the-phone interpretation (OPI) services, which require both parties to wait as each sentence is interpreted, VerbumAgentis enables fluid, near real-time communication:

• No call delays
  
  
• No third-party interpreter needed
  
  
• No switching between languages manually
  
  

Instead, conversations happen as if everyone speaks the same language, because VerbumAgentis handles the translation invisibly in the background.

🛠️ How It Works (Step by Step)

1. Customer Initiates a Call

The customer speaks in their preferred language (Spanish, Mandarin, Arabic, etc.), just like a regular call.

2. Speech-to-Text Translation

VerbumAgentis captures spoken audio, converts it to text, and translates it into the agent’s preferred language in real-time.

3. Agent Responds via Chat

The agent reads the translated message and responds through a chat interface (typing or using pre-set options).

4. AI Converts Chat to Voice

VerbumAgentis translates the agent's written response and uses a natural-sounding AI voice to speak it back to the customer in their original language.

5. Live, Multilingual Conversation

The entire conversation happens with:

• No apps required
  
  
• Up to 95% translation accuracy
  
  
• Context and sentiment recognition
  
  
• Compliance with enterprise security standards (SOC2, HIPAA, GDPR)
  
  

💡 Example Use Case

Scenario: A call center agent in the U.S. receives a call from a customer in Japan.

• The customer speaks Japanese.
  
  
• The agent reads real-time English translations of the customer’s speech.
  
  
• The agent replies via chat in English.
  
  
• VerbumAgentis vocalizes the agent’s message in Japanese, using a natural AI voice.
  
  
• The call continues without confusion or delays.
  
  

🔐 Secure by Design

VerbumAgentis is built with enterprise-grade compliance and encryption standards:

• SOC2 Certified
  
  
• HIPAA Compliant
  
  
• GDPR Ready
  
  
• NIST-aligned Architecture
  
  

🧩 Where Is VerbumAgentis Used?

✅ Contact Centers
✅ BPO Providers
✅ Travel & Hospitality
✅ E-Commerce & Retail
✅ Government Services
✅ Healthcare & Telehealth

📌 Summary