How VerbumCall Protects PII, PHI & Proper Nouns in Multilingual Call Centers

In today’s global contact centers, where conversations cross borders and languages in seconds, handling sensitive data isn’t just a technical requirement—it’s a human one. Whether it's Personally Identifiable Information (PII), Protected Health Information (PHI), or customer-specific Proper Nouns, interpreting them with precision while safeguarding privacy is critical.

At OneMeta, we built VerbumCall with a clear mission: to break down language barriers while upholding the highest standards of data security and contextual accuracy—especially when it matters most.

Aligned with Industry-Leading Privacy Standards

VerbumCall is engineered for secure, real-time over-the-phone interpretation (OPI) in over 150 languages. But it’s more than just translation—it’s HIPAA, SOC 2, and GDPR-aware by design, ensuring your operations can scale globally without compromising compliance.

Key Security Highlights:

• End-to-end encrypted calls
  
  
• No data storage on local devices
  
  
• Compliant with SOC 2, HIPAA, and GDPR standards
  
  
• Secure upload and transcription features for audit readiness
  
  

Smart Recognition of PII, PHI, and Proper Nouns

Traditional translation systems often struggle with proper names, dates, phone numbers, and medical or legal terms. VerbumCall goes further with contextual AI models that:

• Detect and accurately localize names and sensitive identifiers
  
  
• Maintain the semantic integrity of clinical or financial data
  
  
• Recognize and preserve proper nouns across languages and dialects
  
  

For example, if a Spanish-speaking caller says, “Mi número de seguro social es...” VerbumCall identifies the pattern, redacts the sensitive portion in logging (if configured), and ensures accurate interpretation to the agent, preserving meaning and compliance.

Built for BPOs and Contact Centers

Operations leaders in call centers face mounting pressure to reduce costs, scale services, and protect customer trust. VerbumCall enables them to:

• Reduce dependency on multilingual agents
  
  
• Expand into new language markets effortlessly
  
  
• Maintain 95%+ translation accuracy, even in domain-specific calls
  
  

Try VerbumCall risk-free: It works on any phone, with no app or internet required—perfect for hybrid, distributed, or high-volume environments.

 Real Use Case: Interpreting Healthcare Calls Securely

In a recent deployment with a U.S.-based healthcare contact center, VerbumCall was used to interpret inbound Spanish and Tagalog calls. The AI interpreted sensitive patient questions involving medication, insurance ID, and appointment times—without human interpreters.

This not only reduced turnaround time and interpreter costs by over 40%, but it also ensured:

• PHI was handled according to HIPAA rules
  
  
• Agents saw translated content in real time
  
  
• Transcripts were securely logged and made available in DOC, PDF, and SRT formats for QA and compliance review
  
  

 Final Thoughts

Language access shouldn’t come at the cost of security or accuracy. VerbumCall proves that AI-powered interpretation can handle context, compliance, and cultural nuance—all in real time. For BPOs and contact centers striving to deliver exceptional multilingual service, VerbumCall is your silent, secure partner on every call.

👉 Want to learn more or try VerbumCall?