Skip to content
onemeta-logo

Real-Time Interpretation
in 90+ Languages.
Seamless.

Your best agent, now fluent in 90+ languages. Instantly.

VerbumAgentis is a human-supervised AI platform that enables real-time, simultaneous interpretation between agents and customers. No third-party interpreters. No delays. Just fluid, natural communication in any language.

Talk to Our Team
VerbumAgentis agent portrait

Introducing

VerbumAgentis™
Break the language barrier. Scale customer experience globally.

VerbumAgentis is a real-time, AI-powered multilingual support solution that enables seamless communication between agents and patrons, no interpreters, no delays. Designed for Contact Centers, BPOs and Ccast providers.

VerbumAgentis transforms customer service by eliminating the cost and complexity of traditional multilingual support.

Why VerbumAgentis

AI-Driven Interpretation Without Human Interpreters.

Enable instant communication across languages, your agents type (chat or voice notes), and customers talk over-the-phone. VerbumAgentis translate the message for both.

Accuracy with Context.

Patented AI delivers not just translation, but context. Detect tone, intent, and nuance to ensure clarity and trust.

Voice for Customers. Chat for Agents.

Enable instant communication across languages, your agents type (chat or voice notes), and customers talk.

Enterprise-Grade Security.

SOC2 | HIPAA | GDPR | NIST
Built with compliance, confidentiality, and data protection at the core.

Integrated with Genesys Cloud.

No extra tools. No added complexity. VerbumAgentis runs natively inside Genesys, enabling your team to scale globally with minimal change management.

Benefits

Natural conversations. Global support. Optimized costs.

Barrier-free customer experience icon

Barrier-free customer experience.

Seamless conversations, no third voice, no latency.

Real-time simultaneous interpretation icon

Real-time simultaneous interpretation.

Customers and agents communicate in their native language without pauses or repetition.

Increased agent efficiency icon

Increased agent efficiency.

Agents work via chat in their own language with live translation and AI assistance.

Significant cost reduction icon

Significant cost reduction.

Eliminate the need for human interpreters or multilingual staff.

Full compliance and security icon

Full compliance and security.

SOC2, HIPAA, GDPR, NIST privacy and compliance built in by design.

Easy integration icon

Easy integration.

Fully compatible with Genesys, Cisco, NICE, Five9, and other major CCaaS platforms.

How It Works?

1

Customer initiates a call in their native language.

2

VerbumAgentis transcribes and translates speech in real-time.

3

Agent responds via chat in their language.

4

VerbumAgentis converts agent messages into spoken audio.

5

Both parties engage naturally, in their own languages.

Watch a Demo

Real-World Applications

Use cases across key industries:

BPOs and outsourced support

BPOs and outsourced
support

Scale operations globally without hiring multilingual agents

eCommerce and travel

eCommerce and
travel

Deliver personalized, multilingual support anytime, anywhere.

Global System Integrators

Global System
Integrators (GSIs)

Deploy secure, high-volume, multilingual solutions at scale with control and speed.

Customer Stories & Results

Trusted by Global Leaders Driving Impact with Language Inclusion

Accenture
NICE CXone
MoneyGram

Results that Matter

Up to 50% reduction
in multilingual
support costs.

Improve CSAT/NPS by
enabling native-
language support.

Support for
90+
Support for 90+
languages and 24/7
operations.

Full compliance with
enterprise security standards.

Designed for Decision Makers

Whether you're leading customer experience, operations, or technology,
VerbumAgentis empowers you to scale globally: without scaling complexity.

CX Leaders: Elevate support without adding headcount.

Operations Execs: Streamline multilingual workflows.

IT Leaders: Integrate seamlessly with existing systems.

Schedule a Demo Today

FAQs

What is VerbumAgentis?
VerbumAgentis is an AI-powered multilingual communication platform for contact centers. It enables real-time voice and text translation between agents and customers, eliminating the need for human interpreters and drastically reducing language support costs.
How is it different from traditional over-the-phone interpretation (OPI)?
Traditional OPI requires a live interpreter and introduces latency by repeating every phrase in two languages. VerbumAgentis enables simultaneous, real-time communication, allowing the customer to speak naturally and the agent to interact through chat—without any third-party interpreter involved.
What languages are supported?
VerbumAgentis currently supports:
  • 90+ languages
Support includes dialect handling, and contextual accuracy.
How does the system ensure accuracy?
Our proprietary AI engine provides accuracy through advanced natural language processing, context understanding, and sentiment analysis. It's designed to deliver clear, meaningful translations in real-time.
Is VerbumAgentis secure and compliant?
Yes. VerbumAgentis is built with enterprise-grade security:
  • SOC2 Type II
  • HIPAA
  • GDPR
  • NIST/FISMA
All data is encrypted in transit and at rest, with strict controls for access and usage.
Does it require special hardware or apps?
No additional hardware or customer apps are required. The agent interface runs inside your own interface, and the customer simply calls via phone—just like any standard support call.
Can it handle high-volume contact center traffic?
Absolutely. VerbumAgentis is cloud-native and built for scale. It can support thousands of simultaneous sessions with consistent performance and reliability.
How long does implementation take?
VerbumAgentis can be implemented in days, depending on your contact center infrastructure. Our team supports onboarding, integration, and training.
What's the ROI?
Companies using VerbumAgentis have seen:
  • Up to 50% reduction in language support costs.
  • Increased CSAT by delivering native-language support.
  • Faster resolution times and reduced agent handling costs.
Can I try it before I buy?
We offer risk-free a personalized demos to help you evaluate the platform in your environment.

Make every conversation
understood. Instantly.

With VerbumAgentis, your agents communicate better, your customers feel heard, and your business eliminates the complexity of language.

Schedule a Live Demo