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How to integrate VerbumCall with Skype for Business?

Access the documentation to integrate VerbumCall with Skype for Business platform.

Follow the next steps to integrate VerbumCall with Skype for Business:

 

1. Audience

 

This document is intended for the SIP trunk customer’s technical staff and Value Added Retailer (VAR) having installation and operational responsibilities. This configuration guide provides steps for configuring Skype for Business 6.0.9319 and Oracle Enterprise SBC Acme Packet 3820 ECZ7.3.0 Patch 2 (Build 75) to Nexmo SIP Trunking services.

 

2. SIP Trunking Network Components

The network for the SIP trunk reference configuration is illustrated below and is representative of a Skype for Business and Oracle SBC configuration to Nexmo SIP trunking.

skype-1

 

    2.1 Network Components

Component Version Comments
Skype for Business 6.0.9319  
Oracle E-SBC Acme Packet 3820 ECZ7.3.0 Patch 2 (Build 75)  
Microsoft Exchange Server 2016 15.1.225.42 Microsoft Exchange UM
Skype for Business Client Model: CP-7965  
Cisco IP Phone Model: CP-7965 App Load ID: jar45sccp.9-4-2TH1-1.sbn Boot Load ID: tnp65.9-3-1-CR17.bin This Cisco IP Phone is the PSTN test device

3. Features

        3.1.1 Features Supported

  • Incoming and outgoing off-net calls using G711ULAW & G711ALAW voice codecs
  • Calling Line (number) Identification Presentation
  • Calling Line (number) Identification Restriction
  • Call hold and resume
  • Call transfer (unattended and attended)
  • Call Conference
  • Call forward (All, No answer)
  • DTMF relay both directions (RFC2833)
  • Media flow-through on Oracle E-SBC

        3.1.2 Features Not Supported by PBX

  • None

        3.1.3 Features Not Tested

  • None

        3.1.4 Caveats and Limitations

  • No Session Audit message is sent from Nexmo
  • Session refresh is always done by Nexmo. Skype for Business does Session refresh only through UPDATE message and Nexmo does not support UPDATE.

4. Configuration

    4.1 IP Address Worksheet

The specific values listed in the table below and in subsequent sections are used in the lab configuration described in this document, and are for illustrative purposes only. The customer must obtain and use the values for your deployment.

Component Lab Value Customer Value
Oracle E-SBC    
LAN IP Address 10.70.59.40  
LAN Subnet Mask 255.255.255.0  
WAN IP Address 192.xx.xx.xxx  
WAN Subnet Mask 255.255.255.128  
Skype for Business    
System IP Address 172.16.29.62  

    4.2 Configuring Skype for Business

This section describes the Skype for Business configuration necessary to support connectivity to Oracle E-SBC. A SIP trunk is established between Skype for Business and Oracle E-SBC for use by signaling traffic to and from Nexmo via Oracle E-SBC.

        4.2.1 Enable TCP Mode

Skype for Business and Oracle E-SBC will communicate over TCP since UDP is not supported by Skype for Business. To enable TCP mode in Skype for Business follow the steps below.

  1. Navigate to Mediation Pools in the Skype for Business Topology Builder
  2. Here we use the co-located mediation server to communicate with the Oracle E-SBC
  3. Right click and click Edit
  4. Assign Listening ports for TCP on the Skype for Business side
  5. Check Enable TCP Port option
skype-2

        4.2.2 Adding a Trunk

  1. Right click on the PSTN gateways option and select New IP/PSTN Gateway

    skype-3

  2. Enter the IP address of the Oracle E-SBC

  3. Click Next

    skype-4

  4. In Define the root trunk page

  5. Trunk name: 10.64.4.177 (Oracle E-SBC LAN IP)

  6. Listening Port for IP/PSTN Gateway: 5060, Configure the listening port of the SBC

  7. SIP Transport Protocol: Select TCP

  8. Associated Mediation Server: fe01.sfbsp.local, Select the mediation pool to be associated

  9. Associated Mediation Server port: 5060

  10. Click Finish

  11. Publish the topology for the configuration to be reflected

skype-5

    4.2.3 Trunk Configuration

  1. Open the Skype for Business Control Panel
  2. Navigate to Voice Routing
  3. Go to the TRUNK CONFIGURATION page
  4. Click New and select Pool Trunk
  5. In the Select a Service page, select the trunk added in section 4.2.
  6. Assign a name
  7. Set Encryption Support Level: Select Not supported
  8. Set Refer Support: None
  9. Set the remaining options as seen in the figure below
  10. Click OK and Commit the changes.
skype-6

    4.2.4 Voice Routing

The trunk created in the previous step needs to be assigned to a Route. This is done so that when a Skype for Business user dials a call out to the Nexmo, the calls terminate via the configured Oracle E-SBC trunk.

  1. Open the Skype for Business control panel

  2. Navigate to Voice Routing → VOICE POLICY

  3. A Dial Plan can be configured for users if any digit modifications are needed. Here the Global Dial Plan is used.

  4. Configure a Voice Policy for the users to use when dialing a call out to the Oracle E-SBC

    skype-7

  5. Click New under Associated PSTN Usages to create a new PSTN Usage

  6. Assign a name

  7. Click New under Associated Routes to create a new Route

    skype-8

  8. Assign a Name for the new route

  9. Create a match pattern for the calls going out under Build a Pattern to match section. Here "+1214242" is used to match PSTN number.

  10. Select the Trunk under Associated trunks section and click OK

    skype-9

  11. Save the Route

  12. Save the PSTN Usage

  13. Save the Voice Policy

    4.2.5 Dial Plan

Dial Plan is used to strip or insert digits.

  1. Navigate to Voice Routing section in the Skype for Business Control Panel

  2. Select Global Dial Plan. Here the Global Dial Plan is used.

    skype-10

  3. Open the Global dial plan

  4. Navigate to Associated Normalization Rules and add normalization rules

  5. Keep All is a default normalization rule which allows all the numbers

  6. Save the changes

skype-11

    4.3 Oracle E-SBC Configuration

       4.3.1 Create Physical Interfaces

This section defines the physical interfaces to the Skype for Business and Nexmo networks.

           4.3.1.1 Physical Interface for Skype for Business
  1. Navigate to Configuration → Objects → system → phy-interface
  2. Click Add
  3. Name: s1p
  4. Operation Type: Media
  5. Port: 0
  6. Slot: 1
  7. Click OK
skype-12
             4.3.1.2 Physical Interface for Nexmo
  1. Navigate to Configuration → Objects → system → phy-interface
  2. Click Add
  3. Name: s0p
  4. Operation Type: Media
  5. Port: 0
  6. Slot: 0
  7. Click OK
skype-13

        4.3.2 Create Network Interfaces

This section defines the network interfaces to the Skype for Business and Nexmo networks.

             4.3.2.1 Network Interface for Skype for Business
  1. Navigate to Configuration → Objects → system → network-interface
  2. Click Add
  3. Name: s1p
  4. Sub port id: 0
  5. Hostname: fe01.sfpsp.local (Skype for Business FQDN)
  6. IP address: 10.64.4.177 (E-SBC LAN IP)
  7. Netmask: 255.255.0.
  8. Gateway: 10.64.1.
  9. Click OK
skype-14
             4.3.2.2 Network Interface for Nexmo
  1. Navigate to Configuration → Objects → system → network-interface
  2. Click Add
  3. Name: s0p
  4. Sub port id: 0
  5. IP address: 192.xx.xx.xxx (E-SBC WAN IP)
  6. Netmask: 255.xxx.x.x
  7. Gateway: 192.x.x.x
  8. Click OK
skype-15

        4.3.3 Create Realm-config

Realms are used as a basis for determining egress and ingress associations between physical and network interfaces.

            4.3.3.1 Realm for Skype for Business
  1. Navigate to Configuration → Objects → media-manager → realm-config
  2. Click Add
  3. Identifier: SFB
  4. Network Interfaces: Click Add and select Skype for Business Network interface
  5. Click OK
skype-16
            4.3.3.2 Realm for Nexmo
  1. Navigate to Configuration → Objects → media-manager → realm-config
  2. Click Add
  3. Identifier: nexmo
  4. Network Interfaces: Click Add and select Nexmo Network interface
  5. Click OK
skype-17

        4.3.4 Create Steering Pool

Steering pool define sets of ports that are used for steering media flows through the Acme Packet E-SBC.

            4.3.4.1 Steering Pool for Skype for Business
  1. Navigate to Configuration → Objects → media-manager → steering-pool
  2. Click Add
  3. IP Address: 10.64.4.177 (E-SBC LAN IP)
  4. Realm ID: SFB (Realm of Skype for Business)
  5. Network Interface: Select Skype for Business Network interface
  6. Click OK
skype-18
            4.3.4.2 Steering pool for Nexmo
  1. Navigate to Configuration → Objects → media-manager → steering-pool
  2. Click Add
  3. IP Address: 192.x.x.x (E-SBC WAN IP)
  4. Realm ID: nexmo (Realm of Nexmo)
  5. Network Interface: Select Nexmo Network interface
  6. Click OK
skype-19

        4.3.5 Modify SIP Config

SIP-config sets the values for the Acme Packet SIP operating parameters.

  1. Navigate to Configuration → Objects → session-router → sip-config → Modify
  2. Home Realm ID: SFB (Realm of Skype for Business)
  3. Registrar Domain: * (This option is required when using Registration Method)
  4. Registrar Host: * (This option is required when using Registration Method)
  5. Click OK
skype-20

        4.3.6 Create SIP Interface

SIP interface defines the signaling interface (IP address and port) to which the Acme Packet E- SBC sends and receives SIP messages. SIP Interface and Realm ID are created for both Skype for Business and Nexmo

            4.3.6.1 SIP Interface for Skype for Business
  1. Navigate to Configuration → Objects → session-router → sip-interface
  2. Click Add
  3. Realm ID: SFB
  4. SIP Ports: Click Add
  5. Address: Enter the SBC LAN IP address
  6. Port: Configure the SBC listening port for TCP
  7. Transport Protocol: TCP
  8. Allow Anonymous : all , for example
  9. Click OK
skype-21
            4.3.6.2 SIP Interface for Nexmo
  1. Navigate to Configuration → Objects → session-router → sip-interface
  2. Click Add
  3. Realm ID: Nexmo
  4. SIP Ports: Click Add
  5. Address: Enter the SBC WAN IP Address
  6. Port: Configure the SBC listening port for TCP
  7. Transport Protocol: UDP
  8. Allow Anonymous : all, for example
  9. Click OK
skype-22

        4.3.7 Create Session Agent

A session agent defines an internal "next hop" signaling entity for the SIP traffic. A realm is associated with a session agent to identify sessions coming from or going to the session agent. Session agents are created for both Skype for Business and Nexmo.

            4.3.7.1 Session Agent for Skype for Business

  1. Navigate to Configuration → Objects → session-router → session-agent

  2. Click Add or Modify

  3. Hostname: 172.16.29.62, for example

  4. IP Address: 172.16.29.62, for example

  5. Port: Configure the PBX listening port

  6. Transport Method: StaticTCP

  7. Realm ID: SFB

    skype-23

  8. Out translationid:** addplusone

  9. In manipulationid:** add_pai

  10. Out manipulationid:** outManipToSFB

    skype-24

  11. Click Add under Auth attribute

    skype-25

  12. Auth Realm : Nexmo FQDN (sip.nexmo.com is used for this test) provided by Nexmo

  13. Username : User name (911236e3 is used for this test) provided by Nexmo

  14. Password : Password provided by Nexmo

  15. Click OK

skype-26
            4.3.7.2 Session Agent for Nexmo

  1. Navigate to Configuration → Objects → session-router → session-agent

  2. Click Add or Modify

  3. Hostname: Enter the hostname (sip.nexmo.com is issued for this test)

  4. Port: Configure the PBX listening port

  5. Transport method: UDP

  6. Realm ID: Nexmo

  7. Options: max-udp-length=0 (Note: This setting allows the SBC to fragment UDP packets. Otherwise the maximum size a UDP packet may be is 1500 bytes.). Without this setting, E-SBC sends "513 MESSAGE TOO LARGE" if a UDP packet length is more than 1500 bytes.

    skype-27

  8. Out manipulationid: Surrogate

  9. Click OK

skype-28

        4.3.8 Create Local Policy

Local policies are defined to allow any SIP request from Skype for Business realm to be routed to the Nexmo realm and vice-versa.

            4.3.8.1 Local Policy for Skype for Business
  1. Navigate to Configuration → Objects → session-router → local-policy
  2. Click Add or Modify
  3. From Address: * - Used in this example
  4. To Address : * - Used in this example
  5. Source Realm: nexmo
  6. Policy Attributes: Add or Edit
  7. Next Hop: Enter the Skype For Business IP Address
  8. Realm: SFB
  9. Cost: 0
  10. Click OK
skype-29
            4.3.8.2 Local Policy for Nexmo
  1. Navigate to Configuration → Objects → session-router → local-policy
  2. Click Add or Modify
  3. From Address: * is used in this example
  4. To Address : * - This is used in this example
  5. Source realm: SFB
  6. Policy Attributes: Add or Edit
  7. Next Hop: Enter the Nexmo FQDN
  8. Realm: nexmo
  9. Action: replace-uri is used in this example
  10. Cost: 0
  11. Click OK
skype-30

        4.3.9 Create Surrogate Agent

Surrogate registration allows the Acme Packet SBC to perform trunk side registrations to the Nexmo network. The values for register-user, register-contact-user and password are provided by Nexmo.

  1. Navigate to Configuration → Objects → Show advanced → session-router → surrogate-agent
  2. Register Host: sip.nexmo.com is used in this example
  3. Register User : 911236e3 is used in this example
  4. Realm ID: SFB
  5. Customer Host: 172.16.29.62 (Skype for Business IP)
  6. Customer Next Hop: 172.16.29.62 (Skype for Business IP)
  7. Register Contact Host: SBC WAN IP
  8. Register Contact User: 911236e3 is used in this example
  9. Password: Type the Authentication password
  10. Register Expires: 60 is used for this test
  11. Route to Registrar: Enabled
  12. Auth User: 911236e3 is used in this example
  13. Click OK
skype-31

        4.3.10 Create Translation Rules

The below translation rule is applied to Out translationid of Skype for Business Session agent. This adds + in the user part of the TO header.

  1. Navigate to Configuration → Objects → session-router → translation-rules
  2. Click Add
  3. ID: addplus1 (Identifier name used for this test)
  4. Type: add
  5. Add String: +
skype-32

        4.3.11 Create SIP Manipulation

SIP manipulation specifies rules for manipulating the contents of specified SIP headers. For the Compliance test, a set of SIP manipulations were configured that contain a set of SIP header manipulation rules (HMR) on traffic From or To with respect to Nexmo and Skype for Business.

           4.3.11.1 SIP Manipulation for Skype for Business

add_pai rule is applied in the SIP header coming from Skype for business to Oracle E-SBC. The manipulation script is assigned to In manipulationid of Session agent of Skype for Business.

sip-manipulation
name add_pai^1
description
split-headers
join-headers
header-rule
name add_pai^2
header-name P-ASSERTED-IDENTITY
action add
comparison-type case-sensitive
msg-type request
methods INVITE
match-value
new-value <sip:+$FROM_USER.$0+@192.xx.xx.xxx;user=phone>

header-rule
name inactsendonlytosendrecv^3
header-name Content-Type
action manipulate
comparison-type case-sensitive
msg-type request
methods INVITE
match-value

1 HMR for SIP headers coming from Skype for Business to E-SBC
2 SIP manipulaton rule developed to insert P-Asserted-Identty header
3 SIP manipulaton rule developed to change SDP atriiute from INACTIVE to SENDRECV in the INVITE


new-value
element-rule
name inactivetosendrecv
parameter-name application/sdp
type mime
action find-replace-all
match-val-type any
comparison-type case-sensitive
match-value a=inactive
new-value a=sendrecv
element-rule
name sendonlytosendrecv^4
parameter-name application/sdp
type mime
action find-replace-all
match-val-type any
comparison-type case-sensitive
match-value a=sendonly
new-value a=sendrecv
header-rule
name sessionrefresh^5
header-name Session-Expires
action manipulate
comparison-type case-sensitive
msg-type reply
methods
match-value
new-value
element-rule
name uactouas
parameter-name
type header-value
action find-replace-all
match-val-type any
comparison-type case-sensitive
match-value refresher=uas
new-value refresher=uac

outManipToSFB rule is applied to SIP headers sending from Oracle E-SBC to Skype for business. The manipulation script is assigned to out manipulationid of Session agent of Skype for Business.



sip-manipulation




name outManipToSFB^6
description To SFB

4 SIP manipulaton rule developed to change SDP atriiute from SENDONLY to SENDRECV in the INVITE
5 SIP manipulaton rule developed to change Session refresher parameter from UAS to UAC in the response
message
6 HMR for SIP headers sending from E-SBC to Skype for Business.

split-headers
join-headers
header-rule
name From^7
header-name From
action manipulate
comparison-type case-sensitive
msg-type request
methods
match-value
new-value
element-rule
name From_header
parameter-name
type uri-host
action replace
match-val-type any
comparison-type case-sensitive
match-value
new-value $LOCAL_IP
header-rule
name To^8
header-name To
action manipulate
comparison-type case-sensitive
msg-type request
methods
match-value
new-value
element-rule
name To
parameter-name
type uri-host
action replace
match-val-type any
comparison-type case-sensitive
match-value
new-value sfpsp.local

header-rule
name modURI^9
header-name Request-uri
action manipulate
comparison-type case-sensitive
msg-type any
methods

7 SIP manipulaton rule developed for changing the URI host IP to local SBC LAN IP in the FROM header
8 SIP manipulaton rule developed for changing the URI host IP to Skype for Business FQDN in the TO header
9 SIP manipulaton rule developed to replace the URI host IP to Skype for Business FQDN in the REQUEST-URI

match-value
new-value
element-rule
name mod2
parameter-name
type uri-host
action replace
match-val-type fqdn
comparison-type case-sensitive
match-value
new-value sfbsp.local
 

 

4.3.11.2 SIP Manipulation for Nexmo

Surrogate rule is applied to SIP header coming from Oracle E-SBC to Nexmo. The manipulation script is assigned to out manipulationid of Session agent of Nexmo.



sip-manipulation
name surrogate^10
description
split-headers
join-headers
header-rule
name ModURI^11
header-name request-uri
action manipulate
comparison-type case-sensitive
msg-type any
methods
match-value
new-value
element-rule
name mod2
parameter-name
type uri-host
action replace
match-val-type fqdn
comparison-type case-sensitive
match-value
new-value sip.nexmo.com+:+$REMOTE_PORT
header-rule
name from_nexmo^12
header-name FROM
action manipulate

10 HMR for SIP headers sending from E-SBC to Nexmo network
11 SIP manipulaton rule developed for replacing the URI host IP with Nexmo FQDN and the remote port numier in
the REQUEST_URI
12 SIP manipulaton rule developed for replacing the URI host IP to SBC WAN IP in the FROM header

comparison-type case-sensitive
msg-type request
methods
match-value
new-value
element-rule
name from_add_nexmo
parameter-name
type uri-host
action replace
match-val-type any
comparison-type case-sensitive
match-value
new-value $LOCAL_IP
header-rule
name contact^13
header-name CONTACT
action manipulate
comparison-type case-sensitive
msg-type request
methods
match-value
new-value
element-rule
name contactlocalip
parameter-name
type uri-host
action replace
match-val-type ip
comparison-type case-sensitive
match-value
new-value $LOCAL_IP
element-rule
name contactlocalport^14
parameter-name
type uri-port
action replace
match-val-type any
comparison-type case-sensitive
match-value
new-value $LOCAL_PORT
element-rule
name contactuserpart^15
parameter-name
type uri-user
action add

13 SIP manipulaton rule developed for replacing the URI host IP to SBC WAN IP in the CONTACT header
14 SIP manipulaton rule developed for replacing the Contact Port to SBC port numier in the CONTACT header
15 SIP manipulaton rule developed for adding the valid FROM header digits in the URI User part of CONTACT
header

match-val-type any
comparison-type case-sensitive
match-value
new-value $FROM_USER.$0
header-rule
name nexmooptions
header-name FROM
action manipulate
comparison-type case-sensitive
msg-type any
methods OPTIONS
match-value
new-value
element-rule
name nexmooptions^16
parameter-name
type uri-host
action replace
match-val-type any
comparison-type case-sensitive
match-value
new-value $LOCAL_IP
header-rule
name nexmosipoptions^17
header-name TO
action manipulate
comparison-type case-sensitive
msg-type any
methods OPTIONS
match-value
new-value
element-rule
name nexmosipoptions
parameter-name
type uri-host
action replace
match-val-type any
comparison-type case-sensitive
match-value
new-value sip.nexmo.com
header-rule
name nexmtoheader^18
header-name TO
action manipulate
comparison-type case-sensitive

16 SIP manipulaton rule developed for replacing the URI host IP to SBC WAN IP in the FROM header in the OPTIONS
message
17 SIP manipulaton rule developed for replacing the URI host IP to Nexmo FQDN in the TO header in the OPTIONS
message
18 SIP manipulaton rule developed for replacing the URI host IP to Nexmo FQDN in the TO header

msg-type request
methods
match-value
new-value
element-rule
name nexmotoheader
parameter-name
type uri-host
action replace
match-val-type any
comparison-type case-sensitive
match-value
new-value sip.nexmo.com

 

4.4 Nexmo Configuration

    4.4.1 Configure Numbers in Nexmo Account

  1. Login to the Nexmo account using the credentials provided at the time of registration. A Key and Secret will be displayed on the dashboard and this can be used as the username and password for Registration SIP Trunks.

    dashboard-key-secret

  2. In order to provide the URL to which the call has to be routed from Nexmo, navigate to the Numbers tab

  3. Click Edit against each number as shown below

    numbers-dashboard

  4. A pop-up will be displayed

  5. Select the "Forward to" and provide the URL to which the calls route

  6. Click Update to save the changes

    edit-number

5. Summary of Tests and Results

N/S = Not Supported N/T= Not Tested N/A= Not Applicable

Test Case Test Case Description Result Notes
1 Calling Party Disconnects Before Answer PASS  
2 Calling Party Disconnects After Answer PASS  
3 Called Party Disconnects After Answer PASS  
4 Three Way Calling PASS  
5 Calling Party Presentation Restricted PASS  
6 Calling Party Disconnects Before Answer PASS  
7 Calling Party Disconnects After Answer PASS  
8 Called Party Disconnects After Answer PASS  
9 Calling Party Receives Busy PASS  
10 International Outbound Dialing PASS  
11 Outbound Call Forward Always PASS  
12 Outbound Call Forward Not Available (Ring No Answer) PASS  
13 Outbound Consultative Call Transfer PASS  
14 Outbound Semi-Attended/Blind Call Transfer PASS  
15 Outbound Call Hold PASS  
16 Terminate Early Media Outbound Call Before Answer PASS  
17 Early Media Forward Call PASS  
18 Outbound, Wait for Session Audit PASS No Session Audit message is sent by Nexmo. HMR rule is applied in E-SBC to initiate Nexmo to send Session refresh at specified interval.
19 Inbound, Wait for Session Audit PASS  
20 Outbound DTMF (RTPevent) PASS  
21 Inbound DTMF (RTPevent) PASS