The Challenge:
In law enforcement, language barriers can severely impact investigations, emergency response, and daily operations. From 911 calls to interviews and interactions with non-English-speaking citizens, officers and investigators are often forced to rely on third-party Language Service Providers (LSPs), which can lead to delays, miscommunication, and compromised investigations. This results in inefficiencies, heightened stress, and increased frustration for both law enforcement personnel and the communities they serve. Without a scalable, efficient solution, critical moments in investigations or emergency responses can be lost due to communication barriers.
The Current Experiences:
Employee Experience: Law enforcement officers and investigators often struggle to effectively communicate with non-English-speaking citizens, leading to delays and frustrations. When an interpreter is unavailable, officers must rely on colleagues or manual translation tools, further complicating their ability to act swiftly. This inefficiency increases stress, reduces productivity, and can negatively impact morale, especially when critical information is delayed. Officers often feel unsupported by the lack of a simple, reliable translation solution, which can also lead to burnout and disengagement.
Citizen Experience: For non-English-speaking citizens, the inability to communicate effectively with law enforcement officers during emergencies, arrests, or investigations can lead to feelings of isolation, confusion, and distrust. Language barriers may result in misunderstandings, incorrect information, or a lack of clarity on legal rights and proceedings. In emergency situations, citizens may feel unsafe or unheard, which exacerbates anxiety and mistrust. Without clear communication, these citizens may not fully understand their rights, the procedures being followed, or the care and attention they need.
The IT Experience: IT departments in law enforcement agencies are often tasked with integrating telephony systems with translation services, but this can be complex and time-consuming. Integrating multiple systems for near-time communication is a challenge, and maintaining these systems often requires additional resources. The lack of a secure, scalable solution forces IT teams into a reactive position, addressing emergency fixes rather than proactively deploying a unified translation system. With concerns about data privacy, compliance with regulations such as CJIS (Criminal Justice Information Services), and the pressure of managing multiple systems, IT teams struggle to find a solution that’s easy to implement and manage without compromising security.
Business Experience: Law enforcement agencies may not fully understand the operational and financial impact of language barriers on their operations. Relying on third-party LSPs, managing language barriers in high-pressure situations, and dealing with inefficiencies in communication can lead to increased operational costs. Agencies may also miss opportunities for improved service delivery and operational efficiency due to the lack of a comprehensive language solution. Senior management often overlooks how these challenges drain resources, compromise the quality of service, and affect public trust. Without an effective solution, departments continue to operate with inefficiencies that ultimately strain budgets and reduce the overall effectiveness of law enforcement efforts.
The Solution:
VerbumCall by OneMeta offers an Over-the-Phone (OPI) AI and Machine Learning transcription and translation solution designed to improve communication across different languages and enhance patient care. It is available 24/7 in over 120 languages and dialects. VerbumCall integrates effortlessly with telephony systems, including Five9 and other CCaaS Solutions, to enhance communication and streamline agency operations.
· Near Real-Time Translation: VerbumCall enables seamless communication between officers and non-English-speaking citizens, ensuring clarity in emergency calls, arrests, investigations, and interactions.
· Automated Transcription: VerbumCall transcribes every interaction, ensuring accurate records of interviews, evidence gathering, and other important conversations.
· Multilingual Access: VerbumCall supports 120+ languages and dialects, ensuring that officers can communicate effectively with diverse communities, even in languages that are hard to source.
· Data-Driven Insights: Transcriptions and translations provide valuable data insights for case management, training, and performance evaluation of law enforcement personnel.
Real-World Impact:
By using VerbumCall, law enforcement agencies can improve communication with citizens, reduce reliance on external LSPs, and increase efficiency in critical situations. The solution helps eliminate delays, improve trust between citizens and law enforcement, and streamline internal workflows, ultimately leading to better public safety outcomes.
Business Outcomes:
By adopting VerbumCall, law enforcement agencies can expect the following outcomes:
· Improved Employee Efficiency and Satisfaction: Officers and investigators can focus on their core tasks without wasting time searching for translation resources or dealing with language barriers.
· Enhanced Public Trust: Clear communication with non-English-speaking citizens leads to increased trust in law enforcement services and a stronger community relationship.
· Reduced Operational Costs: VerbumCall reduces the need for third-party language services, cutting operational costs.
· Improved Compliance: VerbumCall ensures all communications are documented accurately and comply with regulations such as CJIS.
· Increased Operational Efficiency: Near real-time transcription and translation streamline workflows, saving valuable time and improving productivity.
· Better Case Management: Accurate, searchable transcripts help law enforcement agencies maintain better records and improve case handling.
Business Value:
· Cost Savings: Reduced reliance on external LSPs and interpretation services.
· Increased Productivity: Officers and staff spend more time focusing on critical tasks rather than managing language barriers.
· Better Compliance: Ensures compliance with legal requirements such as CJIS and other regulatory standards.
· Scalability: VerbumCall scales easily to meet the demands of growing law enforcement agencies with diverse linguistic needs.
· Enhanced Public Safety: Clear, near real-time communication improves emergency responses, investigations, and overall public safety.
Next Steps:
· Sign up for a one-week pilot to experience VerbumCall’s near real-time translation and transcription capabilities in action.
· Assess the real-world effectiveness of the solution and the ease of integration into current law enforcement systems.
· Provide feedback on the first phase to fine-tune the solution and prepare for a broader deployment.
By partnering with OneMeta, law enforcement agencies can eliminate language barriers, improve communication with diverse communities, and increase operational efficiency. VerbumCall offers a secure, scalable solution to help law enforcement agencies perform more effectively, reduce costs, and improve service delivery. Let's take the next step toward a more effective, inclusive approach to public safety. Register today for a free pilot and see how VerbumCall can improve your law enforcement operations.